Fluua
Launching Q4 2025

Customer Success in
days, not
months

The first CS platform you set up in 10 minutes and see results on day one.

A new era

Old way

6-month implementation
Complex and lengthy setup
Complex integrations
Huge technical barriers
Reactive approach
Always playing catch-up
Fragmented data
Disconnected insights

Fluua

10-minute setup
Instant deployment
Ready integrations
Real plug & play
Proactive insights
Prevents problems
Unified view
Complete context

Complete system

8 fundamental pillars

Everything you need for real CS

Dynamic Health Score

Algorithm that learns from your data and evolves automatically, without manual configuration.

95%
accuracy

Project Management

Organized onboarding and expansion with intelligent automation and clear milestones.

-67%
setup time

Smart Alerts

Precise notifications that arrive at the right time, without spam or unnecessary noise.

85%
less churn

Executive Dashboard

Strategic view with metrics that matter for quick decision making.

18%
revenue from CS

AI Insights

Predictive analytics that identify opportunities and risks before they happen.

3.2x
ROI

360° Customer View

Complete history, total context and mapped relationships on a single screen.

100%
visibility

Total Traceability

Every interaction automatically documented with complete timeline and audit.

24/7
audit

Performance Allocation

Intelligent portfolio distribution based on profile, potential and timing.

40%
more efficiency

Every interaction matters

Capture, organize and enhance every touchpoint with your customers

Customer Interactions
Recent Conversations
Follow-up Needed
Awaiting Response
Client Name
Pulse
Health Score
A
Acme Corp
Resolved
92
B
Beta Industries
Follow-up Needed
64
G
Gamma Retail
Awaiting Response
43
D
Delta Logistics
In Progress
88
E
Epsilon Energy
Follow-up Needed
59

Recent Conversations

Acme Corp
2h
Email Sent
Advanced module follow-up
Beta Industries
1d
Call Scheduled
Alignment meeting scheduled
Gamma Retail
3d
Support Ticket
Payment API issue
Showing 5 of 247 customers • 47 active conversations

Enterprise design

Built to scale with your operation

A
Acme Corporation
Technology
Enterprise (250 users)
Client since 2022
82
Health Score
MRR
R$ 15K
+100% YoY
Licenses
250
active licenses
Time to Value
45 days
below average
Adoption Rate
78%

Key People

MS
Marina Silva
IT Director
89%
engagement
CS
Carlos Santos
Project Manager
54%
engagement
AC
Ana Costa
Commercial Coordinator
72%
engagement

Recent Activities

Client threatened to cancel
João Santos1h
Adoption below expected
João Santos1h
Completed advanced training
Marina Silva2d

Meet the Founder

"Customer Success is not about controlling the customer — it's about creating real connection. Fluua exists to organize, boost and humanize this journey."

Daniel is an entrepreneur with over 15 years of experience in technology and Customer Success. He founded and led HRTech Elofy for eight years, until its acquisition by the Zucchetti group in 2024.

Fluua was born from a frustration experienced in a practical and deep way: as CEO, Daniel encountered a market full of tools that were robust in discourse but ineffective in practice — with hundreds of integrations, onboarding processes that take months, artificial relationships and empty results.

Daniel Kafruni

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